Returns & Exchange Policy
Inspect on arrival
Please inspect each shipment and compare it with your order within 14 days of delivery.
What can be returned
Parts that do not match the agreed part number or specification, parts that arrive damaged, and parts that fail when tested in a suitable application.
What cannot be returned
Parts damaged after delivery through electrostatic discharge, incorrect handling, soldering or rework by the buyer, or parts outside the agreed specification of your own design. Parts ordered in error that match the order are returned only by prior written agreement.
How to claim
Tell us through the contact form with your order number, the part numbers, the quantity affected, a description of the problem and photos or test data. We confirm the claim and give you return instructions. Do not ship goods back before we confirm.
Remedy
If we confirm the claim, we replace the parts or issue a credit or refund for the affected quantity, at your choice where replacement stock is available.
Shipping costs
We bear return shipping for confirmed claims caused by non-conforming or defective parts. In other cases the buyer bears it.
Packaging
Return parts in the original or equivalent ESD-safe, moisture-appropriate packaging so they can be examined.
Contact
To start a claim or ask a question, use the contact form or write to sales@aurcal.com.