Privacy Policy
Who we are
AURCAL (“we”) operates this website. Our registered office is Room 1502, Easey Commercial Building, 253-261 Hennessy Road, Wanchai, Hong Kong.
What we collect
Information you send us through the quote and contact forms: name, company, business email, country, part numbers, quantities, notes and any file you attach. We also receive basic technical data such as IP address and browser type in server logs, which we use for security and to limit abuse. With your consent, Google Analytics also collects usage data: pages viewed, approximate location, device and browser type, and the referring site or campaign tags. A quote or contact request also records the page you first visited, the referring site and any campaign tags in the link you used.
Why we use it
To answer your request, prepare quotations, deliver orders, meet legal obligations and keep the site secure. If you accept analytics cookies, we also use that data to understand and improve the site; where consent is required, our legal basis is your consent, which you can withdraw at any time. If you are in the European Economic Area or the United Kingdom, our legal bases are taking steps at your request before a contract, our legitimate interest in running a B2B business, and legal obligation.
Sharing
We do not sell personal data. We share it only with service providers that host the site or deliver email and logistics for us, and with authorities when the law requires it. Data may be processed in Hong Kong, mainland China and other countries where those providers operate. Google provides Google Analytics and Google Tag Manager to us as a service provider.
Retention
We keep request and order records for as long as needed for the business relationship and for legal, tax and accounting purposes, then delete or anonymize them.
AI assistant
The website chat assistant sends the messages you type to an AI service operated by Anthropic, which generates the reply. Please do not enter confidential or personal data in the chat. We keep the text of questions, without your IP address or e-mail address, to improve the FAQ and blog. The assistant cannot confirm stock, prices or lead times; only a written quote can.
Cookies and local storage
We do not use advertising cookies. With your consent we use Google Analytics, loaded through Google Tag Manager, to see how the site is used (pages viewed, approximate location, device and browser, and the site or campaign that referred you). It sets the cookies _ga and _ga_*, which last up to two years. Google processes this data for us and may transfer it to the United States and other countries. Until you click “Accept”, no analytics script is loaded and no analytics cookie is set. You can change or withdraw your choice at any time with the “Cookie settings” link in the footer of every page; withdrawing deletes the analytics cookies. Your browser also stores the display language you choose, your cookie choice and, for the length of your visit, the part number you selected and the campaign tags of the link you arrived through (for example utm_source), which we attach to a quote request you send.
Your rights
You may ask to access, correct or delete your personal data, or object to its use, by writing to us through the contact form. EEA and UK residents may also complain to their local data protection authority.
Security
We use HTTPS, restrict access to the systems that handle requests, and keep personal data only as long as described above. No method of transmission or storage is completely secure.
Children
This website is intended for business customers and is not directed at children. We do not knowingly collect personal data from children.
Changes
We will update this page when our practices change and show the date above.